Sanctuary RelicUpdated 2026-06-07
ARPG Digital Item Delivery FAQ
Digital item delivery is fastest when the buyer gives exact game details and stays reachable after payment. This FAQ covers the common questions that apply across ARPG orders.
Delivery depends on game rules
Each game has its own trade method, platform restrictions, and account details. Product pages and checkout fields ask for the details needed for that specific order.
Support will not ask for your game password for normal item delivery.
Wrong details slow everything down
If you choose the wrong realm, league, platform, character, or mode, contact Live Help immediately. It is much easier to fix an order before delivery starts.
Refunds depend on order state
If an item cannot be delivered or is unavailable, support can review refund, replacement, wait, or store-credit options. Delivered digital items are normally final.
Quick answers
Will Sanctuary Relic ask for my game password?
No. Do not share your game account password. Delivery should use the normal trade or support-assisted process for the selected game.
What if I entered the wrong character name?
Contact Live Help immediately. If delivery has not started, support can usually update the order details.
Why is my order still pending?
Pending usually means payment, stock, queue, or delivery details still need confirmation.